- If you are unhappy with our service, we need to know about it. This give us the chance to put the matter right, and ensures we improve our service to you in the future.
- Mwalimu Commercial Bank believe that banking should not only be easy, but face to face interaction should also be pleasant. We would also like to create a long-term impression of excellence, both through our banking products and our personal services.
- If you are unhappy with our services, tell us about it. This gives us the chance to put matters right and ensure we improve our services to you in the future. To quicken complaint resolution, speak to our Customer service officer/a staff member at your branch, either in person or by telephone.
- You can also use our feedback brochure available at our branches. Fill in your complaint details and deposit the completed form in the suggestion box provided at the branch.
Complaint Process
Process
Below are the levels through which your complaint will be handled from the time it is presented to us for Retail Customers: –
Level 1 (1-2 days) – Contact a Customer service Officer/any staff member Branch Manager (all staff with customer contact within the business).
Level 2 (3-10 days) – If you remain dissatisfied contact us on: Tel: +255 222 772954 or email us at: customerservice@mwalimubank.co.tz.
Level 3 (11-40 days) – If your complaint is unresolved appeal to the Head of business Development and Marketing at the head office on
Mwalimu Commercial Bank Plc
Mlimani Tower -Mezzanine Floor, Sam Nujoma Road
P.O.Box 61002, Dar es salaam
Tel: +255 222775131
If you remain dissatisfied with the Banks resolution of your complaint and If the Bank did not acknowledge your complaint within 21 days you may forward your complaint to:
Complaint Resolution Desk
Office to the Secretary to the, Bank of Tanzania
2 Mirambo Street, 11884 Dar es salaam, P.o.Box 2939
Telephone: +255 22 223 3265/ +255 22 223 3246 Fax: +255 (0) 22 223 4067
Email address: complaints-desk@bot.go.tz